Support

Website Assistance

LIVE HELP

Need immediate assistance? Click the live help icon above or the link below to start a live chat session.

Live Help can be used for:

Pre-sales Inquiries

Technical Questions

Website Assistance

Do not use Live Help for:

Technical issues that require extended work or server login

Very advanced technical issues

Please open a support ticket if either of the above apply.

If you get disconnected or need assistance with matters regarding your account please contact us.

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ONLINE HELPDESK

In an effort to better serve all of our clients, we have implemented an online helpdesk. Our new system utilizes a leading online support system, to organize, track and manage support requests. Use of our products has grown tremendously and the online helpdesk reflects our ongoing commitment to ensuring that our outstanding customer support continues to scale with our growth.

Submit support ticket

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PRICE QUOTE

Regardless of the size and type of organization or facility you represent, the industry you're in or the patients you treat - be it general practice and urgent care, chiropractic, orthopedic and podiatric, or veterinary patients - we have the products, services and expertise to help you achieve your radiography goals.

Contact UMG Medical Imaging for more information on our products and services or to have us design a custom solution for you.

Request price quote

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PRODUCT DEMO

The Product Support Staff at UMG Medical Imaging can provide you with group webinars and one-on-one online demonstrations for any of our digital products. During the product demonstration, we will provide you with a complete system overview of the product you are interested in. In addition, our Product Support Staff will answer your questions and provide you with as much information as possible.

Contact UMG Medical Imaging to schedule a product demo and learn why we offer the best support for the best products in the industry.

Schedule product demo

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PRODUCT LIBRARY

Product Brochures provide a comprehensive overview of the operation, features and technical specifications of select products. They are available for you to preview, download and print. Product Brochures require Adobe Acrobat Reader software. If you don't have Adobe Acrobat Reader you can download a free copy from Adobe.

View all brochures

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REMOTE SUPPORT

As technology gets more complex and clients demand rapid issue resolution, remote support becomes an essential component of any technical support or service operation. Award-winning GoToAssist® lets users instantly view and support a remote computer via the web, enabling our company's Product Support Staff to resolve issues quickly and easily. The end result is improved contact-resolution times, lower support costs and an amazing customer experience!

Remote Support features include Annotation Tools, Application Sharing, Diagnostic Testing, Dual File Transfers, Multi-Session, Reboot/Reconnect, Run as a Service, Screen Sharing, Team Collaboration and Unattended Support. Remote Support secure technology includes Authentication, Encryption, End User Permissions and Control, Highly Secure Data Centers, HIPAA Compliance, Integrity, Integrity Mechanism, Multi-Level Security and Control, SiteSecure Certification and Transmission Security.

With UMG Medical Imaging's remote support, we can:

Respond to more clients in less time.

Reduce travel time and lower support costs.

Improve client satisfaction and first-contact resolution.

Protect data with built-in, industry-standard encryption technology.

Begin a session

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WEBSITE ASSISTANCE

If you wish to report an error you found on our website, please send an email to our Webmaster. To help us solve the problem, please provide specifics for the error you encountered. We appreciate your support in assisting us with our efforts to continually provide our online visitors with the best possible experience. If you wish to reach someone at UMG Medical Imaging about something other than a website error, please use our general inquiry form instead.

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